Return & Refund Policy

We want you to love your Pälish Kids purchase. If you have an issue with an order or product, please reach out — we are a small business and genuinely want the opportunity to make things right.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return:

• The return must be requested within 14 days of the date your order was delivered.
• Items must be unused, unopened, and in their original condition and packaging.
• For health and hygiene reasons, opened or used skincare, bath, body, hair, lip, or cosmetic products cannot be returned unless they arrived damaged or defective.

Customers are responsible for return shipping costs. A $7.00 return shipping fee will be deducted from the refund.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

We will happily work with you to make it right, which may include sending a replacement product at no additional cost to you.

Please include your order number and photos of the damaged or incorrect item and packaging when possible.

You will not be charged return shipping for an item that arrived damaged, defective, or incorrect.

Refunds

Once your eligible return is received and inspected, we will issue your refund to the original form of payment.

Please allow additional time for your bank or credit card company to process and post the refund.

For standard returns, the $7.00 return shipping fee will be deducted from the amount refunded.

Non-Returnable Items

For health, hygiene, and safety reasons, opened or used personal-care products are generally not eligible for return.

This includes items such as:

• Skincare and facial products
• Lip products
• Bath and body products
• Hair products
• Cosmetics
• Bath bombs and similar personal-care items

Sale, clearance, personalized, or final-sale items may also be non-returnable when clearly identified as such at the time of purchase.

Have a Problem With Your Product?

Please reach out. We understand that sometimes something simply isn’t right, and we will always do our best to work with our customers toward a reasonable solution.

Email: info@palishme.com